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ShopRunBack’s Prestashop Module

Welcome on the documentation for the ShopRunBack module for Prestashop.

This module will help you to manage your returns with ShopRunBack while staying on your own site.

If you have any question, please send an email to: tech_at_shoprunback.com

Supported versions

The module is compatible with all versions starting from 1.6.0.9.

If your version is below, please update your Prestashop before.

Install the module

Create your own ShopRunBack account

First of all, you must create your own ShopRunBack account here.

Download the module

Click here to download the module.

Install on your site

1.6 version

Go to the back-office of your website, then go to Modules.

Modules tab in the left menu in PrestaShop 1.6.0.9

Click on Add a new module.

Add a module in PrestaShop 1.6.0.9

Click on Choose a file.

Select a module in PrestaShop 1.6.0.9

Select the .zip you just downloaded.

Select the zip

Click on Upload this module.

Upload the module in PrestaShop 1.6.0.9

Find the ShopRunBack module and click on Install.

Install the module in PrestaShop 1.6.0.9

1.7 version

Go to the back-office of your website, then go to Modules.

Modules tab in the left menu in PrestaShop 1.7.2.5

Click on Upload a module.

Add a module in PrestaShop 1.7.2.5

Select the .zip you just downloaded.

Select the zip

The module is now installed. You can now click on Configure to directly go to the module configuration page.

After having installed a module in PrestaShop 1.7.2.5

Troubleshooting installation

Prestashop does caching for modules and sometimes the new version is not taken in consideration and Prestashop will keep using the old version of the module.

To avoid this, before you upload the zip, make sure you have removed the current version of the module and disable cache and select Recompile templates if the files have been updated in the Performance section of the Advanced parameters

Prestashop performance section

Configure the module

Connect my ShopRunBack account to the module

To share your data with ShopRunBack, you must use the authentication token of your ShopRunBack account.

Copy it and go back to your website.

Click on the ShopRunBack tab in the left menu.

1.6 1.7
ShopRunBack tab in the left menu for PrestaShop 1.6.0.9 ShopRunBack tab in the left menu for PrestaShop 1.7.2.5

Go to Configuration.

Go to the configuration tab in the ShopRunBack module

Paste your token in the API Token field and save your configuration.

Save the ShopRunBack token

Now, you can share your data with your ShopRunBack account!

Synchronize your data!

To synchronize an element, click on its corresponding Synchronize button.

Synchronize data

Environment

There are 2 modes:

Where to find ShopRunBack in the left menu

Use the module

How to synchronize your data

The ShopRunBack tab summarizes your returns, products, brands and orders, and allows you to synchronize them with ShopRunBack.

On each tab, you can see your data and can synchronize each of them at any time, or all at once.

You must always have your data synchronized with ShopRunBack to avoid any discrepancies.

What is automatically synchronized?

For instance, some of your data is automatically synchronized after some actions:

Which language can I use?

It is currently available in English (GB and US) and French.

How do my customers create a return request?

Any customer can create a return request once an order is at least Shipped.

They then have a button to create a return request on the details of the order.

(The screenshots show the default PrestaShop template)

1.6 version

Order detail in front-office in PrestaShop 1.6.0.9

1.7 version

Order detail in front-office in PrestaShop 1.7.2.5

This button redirects them to the ShopRunBack’s form to fill their request.

I have a problem

Check what went wrong

We log most of the module’s actions on your log system.

To access it, just go to your back-office, and, in the left menu, go to Advanced parameters > Logs.

1.6 1.7
Logs tab in left-menu in PrestaShop 1.6.0.9 Logs tab in left-menu in PrestaShop 1.7.2.5

All our logs have their message beginning with [ShopRunBack] so you can filter them easily.

If you do something on your website that generates an error for ShopRunBack, you will be notified when returning to the ShopRunBack’s module page.

Notification on ShopRunBack's page

When a notification occurs, it also creates a log. So if you mark it as read, you can still find it in your logs.

Contact the developers

If you meet a problem you cannot solve, please export the last logs on the configuration tab and send a mail to tech_at_shoprunback.com

Export logs in the ShopRunBack's configuration tab