Order

An order is a set of products bought by a customer and sent in one parcel. On ShopRunBack, multiple items from the same order (single parcel) can be returned in one shipback.

If your shop has multiple shipping locations and one order could be shipped in multiple parcels, we recommend to create one order by parcel.

Relocation

The relocation is the last part

Return

cf Shipback

Shipback

A shipback is a synonym of “return”. So, in the case of ShopRunBack, a shipback is all the process for returning an order: the declaration part and the logistic part.

Sponsoring

On ShopRunBack, you can configure what your customer will pay depending of the context of the return. So, you can sponsor the return to 100% when the return is caused by you (ex. wrong item delivered), 0% when it its fault (ex. change its mind) or any of percentage for other cases.